We’re aware that a recent service update to Libby and Kanopy has logged out all Waimakariri Libraries users. This logout is expected as part of the scheduled service update.

If you have been logged out, all you need to do now is sign back into your account and resume access.  

If your account won't let you log back in there are a few things you can do:

For Libby:

• Check if your app is up to date - if not, update it and try again.
• Uninstall and reinstall the app.
• Contact us on 0800 965 542 or library@wmk.govt.nz and we can change your PIN and see if that works

For Kanopy:

• Check if your app is up to date - if not, update it and try again.
• Uninstall and reinstall the app.
• Reset your password for your Kanopy Account following the steps on their website*

*Your Kanopy password is often different to your Library PIN. You set the password when you first create a Kanopy account.

Not sure what Libby and Kanopy are?  

Libby and Kanopy are two free apps you can access with your Waimakariri Libraries card number and PIN.  

Libby contains 1000s of eBooks, eAudiobooks and eMagazines, including eMagazines in languages other than English.

Stream inspiring films and documentaries anytime, anywhere with Kanopy. Access over 10,000 titles and with new content added monthly there is something here for everyone. Kanopy Kids provides specific content for children, and the Great Courses gives access to a fascinating lecture series on a diverse range of topics.

Find out more about our eLibrary here